AAJ Swift - Terms & Conditions


AAJ Swift is a tech enabled PTL (Part Truck Load) transport service operated as a division of AAJ Supply Chain Management (“AAJ Swift,” “we,” “us,” or “our”).


By accessing, using, or booking transport services through our website, mobile application, or any digital interface (collectively referred to as the “Platform”), you (“User,” “Customer,” “you,” or “your”) agree to comply with and be bound by these Terms & Conditions (“Terms”).


These Terms govern your access to and use of the Platform and related services, including online booking, transport management, and shipment tracking. Please read them carefully before using our services.


By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy and any other policies referenced herein.


1. Definitions


For the purpose of these Terms:


  • “User” or “Customer” means any person, individual, partnership firm, company, or entity using the AAJ Swift Platform to book PTL transport services.
  • “Consignor” means the sender of the goods.
  • “Consignee” means the person or entity to whom the goods are to be delivered.
  • “Shipment” or “Goods” means the consignment booked through AAJ Swift for transportation.
  • “Booking” refers to the confirmed order placed by the User for transport services through the Platform.
  • “Transporter” or “Partner Carrier” refers to any third-party transporter or logistics partner engaged by AAJ Swift for carrying out transportation services.
  • “Wallet” means the user’s AAJ Swift account wallet for refund or adjustment purposes.
  • “Force Majeure Event” means any unforeseen event beyond reasonable control, including but not limited to natural calamities, strikes, government restrictions, war, fire, or pandemic.

2. Eligibility


  • The Platform is available for use by individuals aged 18 years or above and entities legally capable of entering into binding contracts under the Indian Contract Act, 1872.
  • By using the Platform, you represent that you have the authority to enter into these Terms on behalf of yourself or your business entity.
  • AAJ Swift reserves the right to restrict or deny access to any User who violates these Terms or applicable laws.

3. User Obligations


By using the Platform, you agree to:

  • Provide accurate and complete shipment details, including weight, dimensions, quantity, and type of goods.
  • Ensure that goods tendered for transport are lawful and comply with applicable Indian transport, GST, and tax laws.
  • Pay all applicable freight charges, taxes, and duties as per the booking terms.
  • Upload correct product dimensions and weight at the time of shipment booking, which may be verified by AAJ Swift. The verified weight shall be used for billing if discrepancies are found.
  • Use the Platform only for lawful purposes and not to engage in any fraudulent, misleading, or prohibited activities.

4. Booking & Payment Terms


  • Bookings can be made through the AAJ Swift digital platform.
  • If the total payment amount is less than ₹500, the User must pay 100% advance at the time of booking.
  • The minimum payable amount shall be ₹500, and any remaining amount must be paid at the time of pickup.
  • Payments can be made via online payment gateways, UPI, or other authorised modes provided on the Platform.
  • Invoices will be issued post successful pickup.

Cancellation & Refund:


  • Before Pickup: Cancellations made before pickup are not eligible for a refund.
  • After Pickup: Cancellations are not eligible for refund once the shipment is picked up.

5. Transport Liability


  • AAJ Swift provides transportation of goods as a part truck load service through its own fleet and/or authorised partner transporters.
  • AAJ Swift shall not be liable for verifying the description, value, or content of the goods declared by the Customer.
  • The Customer undertakes that all declarations made regarding the goods are true, fair, and accurate.
  • AAJ Swift reserves the right to inspect or refuse any shipment that does not comply with these Terms.
  • Electronic Proof of Delivery (E-POD) will be issued upon completion of delivery, countersigned by the consignee or authorised representative.
  • Any objection or discrepancy regarding E-POD must be raised within 7 days of the delivery date to support@aajswift.com.

6. Prohibited Items


AAJ Swift will not carry goods that are restricted or banned under Indian law, including but not limited to:


  • Firearms, ammunition, and explosives
  • Currency, bullion, precious metals or stones
  • Illegal drugs, narcotics, and psychotropic substances
  • Perishable or hazardous materials
  • Pornographic materials
  • Human or animal remains
  • Stolen or counterfeit goods
  • Any items violating tax laws or third-party rights

If any prohibited item is knowingly or unknowingly transported through AAJ Swift, the Customer shall be solely responsible before the competent authorities.


7. Insurance


  • AAJ Swift offers insurance coverage for shipments at an additional cost. In the event of loss, damage or shortage our team shall guide and assist the Customer throughout the insurance claim process
  • The customer can choose to opt out of insurance at the time of booking. In such a case, the customer will be responsible against all risks including fire, theft, flood, riot, or damage during transit and in case of loss or damage, AAJ Swift may, upon request, issue a Loss/Damage/Shortage Certificate to assist the Customer in lodging a claim with their insurance company.

8. Delay, Damage, or Loss


  • AAJ Swift shall not be liable for any delay in pickup, transit, or delivery caused by circumstances beyond its control, including weather, road conditions, strikes, or governmental restrictions.

  • Claims for shortage, damage, non-delivery, or loss must be lodged in writing within 7 days from the delivery date, along with relevant documentation to support@aajswift.com.

9. Third-Party Service Providers


AAJ Swift may, at its discretion, engage third-party logistics partners or transporters to carry out transport services.

The User acknowledges and agrees that AAJ Swift is not liable for any negligence, misconduct, or omission by such third parties beyond the scope of its control.


10. Data Privacy


AAJ Swift respects your privacy and is committed to protecting your personal and business data in accordance with the Information Technology Act, 2000, and applicable Indian data protection standards.

Details on how we collect, use, and safeguard information are available in our Privacy Policy.


11. Intellectual Property


All content, design, software, and branding on the AAJ Swift Platform are the exclusive property of AAJ Supply Chain Management.

Users are prohibited from copying, reproducing, or distributing any material without prior written consent.


12. Termination of Use


AAJ Swift reserves the right to suspend or terminate any User account or booking if:


  • False or misleading information is provided;
  • Illegal or prohibited activities are detected;
  • Payment obligations are not fulfilled; or
  • There is any breach of these Terms.

13. Limitation of Liability


  • AAJ Swift shall not be liable for any indirect, consequential, or incidental damages, loss of profit, goodwill, or business opportunities arising from service use.
  • In any event, AAJ Swift’s total liability shall be limited to the freight charges paid for the specific shipment concerned.
  • AAJ Swift shall not be responsible for any loss of market or profit, regardless of foreseeability.

14. Force Majeure


AAJ Swift shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, strikes, lockdowns, or government actions.

Payment obligations of the Customer remain enforceable during such events.


15. Indemnity


The Customer agrees to indemnify and hold harmless AAJ Swift, its directors, officers, employees, and agents from any losses, damages, claims, penalties, or expenses arising from:


  • Breach of these Terms;
  • Shipment of unlawful or misdeclared goods;
  • Violation of third-party rights or applicable laws.

16. Governing Law & Jurisdiction


These Terms shall be governed by and construed in accordance with the laws of India.

All disputes shall fall under the exclusive jurisdiction of the courts in Delhi, India.


17. Amendments


AAJ Swift reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.

Users are advised to review the Terms periodically. Continued use of the Platform shall be deemed as acceptance of the modified Terms.



By using AAJ Swift, you confirm that you have read, understood, and agreed to these Terms & Conditions.