AAJ Swift - Privacy Policy


1. Scope and Applicability


This Policy applies to all individuals and businesses using AAJ Swift’s services, including consignors, consignees, transporters, and agents.


It governs information collected:

  • Through our website or mobile application;
  • During booking, payment, or communication; and
  • From third-party integrations or service partners.

This Policy does not apply to third-party websites or services linked to our Platform.


2. Information We Collect


We collect information directly from you, automatically when you use the Platform, and from third-party sources.


A. Information You Provide:

  • Name, contact number, and email address
  • Company name, business GSTIN, and address
  • Pickup and delivery details
  • Shipment and booking information
  • Payment and billing details
  • Feedback, complaints, or communication records

B. Automatically Collected Information:


  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, actions performed, time spent)
  • Location data (only if you allow location access)

C. Information from Third Parties:

We may receive limited information from authorized partners, payment gateways, or logistics aggregators to facilitate service delivery.


3. Purpose of Data Collection


We collect and use your data for lawful business purposes, including:

  • To process and manage transport bookings
  • To verify identity and prevent fraudulent activity
  • To communicate booking updates, delivery notifications, or support messages
  • To process payments and issue invoices
  • To improve our services and user experience
  • To comply with legal, regulatory, and tax obligations

4. Use of Cookies and Tracking Technologies


We use cookies, web beacons, and analytics tools to:

  • Recognise returning users
  • Store user preferences
  • Analyse website traffic and performance

You can choose to disable cookies through your browser settings. However, doing so may limit certain functionalities of the Platform.


5. Sharing of Information


We respect your privacy and do not sell or rent personal information.

However, we may share data under the following circumstances:


  • With Transport Partners or Service Providers – for pickup, delivery, and logistics coordination.
  • With Payment Gateways – to process secure transactions.
  • With Legal Authorities – when required by law, court order, or regulatory obligations.
  • Within AAJ Group Entities – to improve logistics operations or service quality.
  • For Analytics and Marketing (Non-personal data) – aggregated or anonymized data may be used to improve performance and advertising reach.

All third-party partners are bound by confidentiality and data protection agreements.


6. Data Retention


We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy,
  • Comply with legal and regulatory requirements, and
  • Resolve disputes or enforce agreements.

Once the retention period expires, data is securely deleted or anonymized.


7. Data Security


We follow reasonable security practices and procedures as prescribed under the IT Act, 2000 to safeguard your data against:

  • Unauthorised access or disclosure
  • Alteration or destruction
  • Loss or misuse

Security measures include encryption, firewalls, secure servers, limited access controls, and regular audits.

While we take all necessary precautions, no electronic transmission is 100% secure. You acknowledge that you provide information at your own risk.


8. User Rights


Under Indian data protection principles, you have the right to:

  • Access, review, and correct your personal information;
  • Withdraw consent for specific data uses (subject to contractual obligations);
  • Request deletion of your data when no longer necessary; and

Requests can be sent to our email id support@aajswift.com


9. Third-Party Links


Our Platform may contain links to third-party websites or applications.

AAJ Swift is not responsible for the privacy practices or content of such external sites.

We advise you to review their privacy policies before providing any personal data.


10. Children’s Privacy


Our services are not intended for minors under 18 years of age.

We do not knowingly collect personal information from minors.

If you believe a minor has provided data, please contact us immediately for its removal.


11. Changes to This Policy


AAJ Swift reserves the right to update or modify this Privacy Policy at any time without prior notice.


12. Governing Law and Jurisdiction


This Policy shall be governed by and construed in accordance with the laws of India.

All disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.


By using AAJ Swift’s Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.